Tag Archives: grumbling

Why I hate overseas call centres

Me, to call centre somewhere in the depths of India: “I have a payment due on the 8th, but that’s a Sunday. Can you tell me if it will leave my account on the Friday before, or if it will go out on the Monday after? I’m not sure what your process is.”

Indian call centre lady who can’t speak English properly: “You have to pay us on the 8th or you will be in breach of our arrangement.”

Me: “I know, and I have it, but when will the money leave my account?”

Call centre lady: “On the 8th of September.”

Me: “But that’s a Sunday. Banks don’t work on Sundays. So does it leave my account before or after that?”

Call centre lady: “You have to pay us or you will be in breach of contract.”

Me: “But on WHAT DAY? Before or after? It’s a simple question!”

Call centre lady: “You have to pay us on the 8th or you will be in breach of contract.”

Me: “But banks don’t do any financial processing on Sundays! Money never leaves my account on a Sunday – it’s always the Friday before or the Monday after! So which will it be?”

Call centre lady: “…”

Me: “Did you even know that British banks aren’t open on Sundays?”

Call centre lady: “…”

Me: “Hello?”

Robot on the other end of the phone: “You. Have. To. Pay. Us. On. The. 8th. Resistance. Is. Futile.”

Me: “…I’ll make sure the money is in my account on Friday.”

Robot on the other end of the phone: “Is there anything else I can help you with today?”

Me: “Resistance is futile.” [hangs up]

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