So my bank have accidentally taken two loan payments out of my account in the space of a week, leaving me in a lot of trouble unless I can get one of the payments back as soon as possible.
When I called them to tell them, I got a sniffy girl telling me to ring their Customer Support team, which I did using the number she gave me, only I couldn’t get past their automated menu because every time I pressed a number related to my query, it took me back to her department. Eventually I spoke to her department a second time to check if I had the right number, only to be greeted by an even sniffier girl who informed me gruffly that “everybody was busy and I should try again later.”
Well, NO. Because ‘later’ would mean I’d incur bank charges, as there’s a time limit on how long I have to report a problem.
So I called the not-quite-working number again, sat through the automated menu twice, decided to press a number that had bugger all to do with my query just in case it put me through to someone who was actually helpful, and finally, after 35 minutes of pissing about, I spoke to a woman I could hardly hear who didn’t seem to understand what I was saying. She then put me on hold for 5 minutes, came back on the line and told me to ring back at 3pm because their records haven’t updated yet.
I should have a witty punchline to this story, but I’m afraid my witty punchline consists of me slamming the phone down very hard into the receiver ten times in a row until it shattered into little pieces.
Seriously, imagine if your bank took two loan payments in a week and not one out of the three people you spoke to even apologised for it, let alone offered any help?
My bank is Lloyds, by the way. Who were, until today, not that bad. Now I want to smash them like I smashed my poor, unsuspecting phone.